Seller Terms

1. Who these terms apply to

These Seller Terms apply to anyone who submits a clothing item to Snapell for AI appraisal and sale. They sit alongside the general Terms of Use and our Acceptable Use and Counterfeit Policy.

2. Eligibility

You must be at least 18 years old and an Australian resident. You must complete identity verification with Stripe Connect Express before we pay any offer; this is a requirement of the payments provider, not Snapell.

3. What you confirm about your item

When you submit photos of an item, you confirm that:

• You own the item or have the right to sell it.
• The photos are of the actual item you are submitting today.
• The item is genuine and not a counterfeit, replica, or knock-off of a branded item.
• The item is clean, free of biological staining, and meets the standards in our Acceptable Use Policy.
• The item is not on our prohibited list (see the Acceptable Use Policy).

4. The appraisal and the offer

We use an AI pipeline to identify the item, compare it against current market data, and generate an offer that reflects what an approved reseller is likely to pay. The offer is what you receive into your Stripe-linked bank account after the sale, with no further deductions on your side. Snapell’s platform charge and shipping recovery come from the reseller side of the transaction.

The offer is open for a short window (currently 5 minutes from when it is shown to you). If you accept, the listing opens to approved resellers; if you decline or let the window lapse, the listing does not open and you keep the item.

5. Accepting the offer

By accepting, you agree to ship the item to the reseller within the timeframe described in the seller dashboard once a reseller buys it. If a reseller buys the item in the listing window, we email you a prepaid Australia Post label. You print the label or show the digital version at any Australia Post drop-off point. The label includes tracking; we use the tracking events to release your payout.

6. If no reseller buys within the window

The listing closes and you keep the item. You can submit it again at any time; the offer is regenerated on each scan because market conditions change.

7. Shipping

You must drop the item at an Australia Post location within the shipping window stated in the seller dashboard. If you do not, the sale can be cancelled, the reseller refunded, and the offer reversed. Snapell will work with you on legitimate delays (medical, postal disruption) where you let us know in advance.

8. Payment

Your payout is released by Stripe to your Stripe-linked bank account or PayID once the item is confirmed delivered and the 2-day dispute window has passed without an open dispute. Stripe’s standard payout schedule applies. Snapell does not hold your funds in its own name; they sit on the Stripe-side balance until they pay out.

If a reseller raises a valid dispute (counterfeit, materially misrepresented, lost in transit), the funds are held until the dispute is resolved. If the dispute is upheld against the seller, the reseller is refunded from your balance.

9. Disputes and your responsibilities

You agree that the item you ship is identical to the item Snapell appraised. If you ship a different item, an item in a worse condition than appraised, or no item at all, you are responsible for the refund and may have your account suspended or terminated. Repeated or fraudulent breaches lead to an indefinite ban and may be reported to Australian law enforcement.

10. Counterfeit policy

Selling a counterfeit item is a serious breach of these Seller Terms and of the Australian Consumer Law. The first substantiated counterfeit report results in an immediate IP-ban from Snapell. You have a 7-day appeal window to provide evidence of authenticity (purchase records, original packaging, point-of-sale receipts). After the appeal window closes, the ban is final.

11. Your photos and content

You keep ownership of the photos you upload. You grant Snapell a non-exclusive, royalty-free, worldwide licence to use those photos to operate the marketplace (for example: showing the listing to resellers, training and improving the AI appraisal model on anonymised inputs, dispute records). This licence ends when we delete the photos under our retention policy.

12. Closing your account

You can close your account at any time from your settings. Photos attached to an open listing or an open dispute are kept until the listing or dispute resolves; everything else is removed in the next nightly sweep. Transactional records are kept (anonymised) for 7 years to meet our tax record-keeping obligations.

13. Contact

Questions about these Seller Terms: sellers@snapell.com.